Last updated: 23/04/2026
Unwritten Chapters Limited is a specialist recruitment agency supporting the GIS, geospatial, and accountancy sectors across the United Kingdom. We take the protection of your personal information seriously and are committed to handling it in a way that is lawful, fair, and transparent.
This Privacy Policy explains what personal information we collect when you visit our website or get in touch with us, how we use it, who we share it with, how long we keep it, and the rights you have over it. It applies to anyone who uses our website or contacts us through the enquiry form, by email, or by phone.
If anything in this policy is unclear, or if you want to exercise any of your rights, please contact us using the details at the end of this page.
1. Who we are
Unwritten Chapters Limited is the “data controller” responsible for the personal information collected through this website and through our recruitment services. This means we decide how and why your information is used.
Business name: Unwritten Chapters Limited
Registered address: 7 Bell Yard, London, WC2A 2JR
Company number: 12130952
Email: contact@yourunwrittenchapters.com
Phone: +44 (0) 20 7123 6606
We are registered with the Information Commissioner’s Office (ICO) under registration number ZC048262.
2. The information we collect
We only collect information that we genuinely need in order to respond to your enquiry, deliver our recruitment services, and run our business properly. The information we hold about you will depend on how you interact with us.
Information you give us through the contact form
When you submit an enquiry through our website, we ask you to provide:
- your name
- your email address
- your phone number (if you choose to share it)
- the name of your organisation (if relevant)
- the content of your enquiry or message
Information you give us through other channels
If you email us, call us, or meet us at an event, we will keep a record of that contact, including any personal or professional information you choose to share with us. If you engage with us as a candidate or client, we will collect further information needed to deliver our services, such as your CV, work history, qualifications, right-to-work details, references, job preferences, and any other information relevant to a placement.
Information we collect automatically
When you visit our website, we may collect limited technical information such as your IP address, device and browser type, the pages you visit, and how you arrived at the site. This information is collected through cookies and similar technologies. Please see our Cookie Policy for more detail.
3. How we use your information and our lawful basis for doing so
Under UK GDPR, we must have a “lawful basis” for using your personal information. The bases we rely on, and the purposes they support, are set out below.
To respond to your enquiry
Lawful basis: legitimate interests. It is in our legitimate interest, and yours, that we are able to reply to messages sent to us and follow up on your enquiry. Where your enquiry leads to us providing services to you, we rely on the performance of a contract.
To provide recruitment services
Lawful basis: performance of a contract, or taking steps at your request before entering into a contract. For candidates and clients, we use your information to match candidates to roles, submit applications, arrange interviews, provide references, and manage placements. Where we process special category information (for example, information needed for right-to-work or accessibility requirements at interview), we rely on your explicit consent or another lawful condition under the UK GDPR.
To keep you informed about relevant opportunities or industry updates
Lawful basis: legitimate interests, or consent where required. If we send you marketing communications, such as newsletters or updates about the GIS and geospatial sector, you can unsubscribe at any time using the link in the message or by contacting us directly.
To run our business and meet our legal obligations
Lawful basis: legitimate interests and legal obligation. We use personal information for internal record keeping, accounting, responding to complaints, and complying with tax, employment, and data protection law.
To improve our website and services
Lawful basis: legitimate interests. We use analytics information to understand how visitors use our site so that we can make it more useful.
4. Who we share your information with
We do not sell your personal information, and we only share it with others where there is a clear reason to do so. The categories of recipient we may share with are:
- Employer clients and candidates: where you have asked us to put you forward for a role, or where you are a client considering a candidate we have introduced.
- Service providers who support our business: for example, our website host, email provider, CRM and applicant tracking system, cloud storage provider, accountants, and IT support. These providers act on our instructions and are bound by contracts that require them to protect your information.
- Professional advisers: such as lawyers and insurers, where necessary.
- Regulators and law enforcement: where we are required to share information by law, by court order, or to protect our rights or those of others.
- Other parties in the event of a business sale or restructure: in which case any recipient would be required to handle your information in line with this policy.
5. International transfers
Most of your personal information is stored and processed in the United Kingdom or the European Economic Area (EEA). Some of our service providers may process information outside the UK or EEA. Where this happens, we make sure that appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or transfers to a country covered by UK adequacy regulations.
6. How long we keep your information
We only keep your personal information for as long as we genuinely need it. The exact period depends on the reason we hold the information, any legal or regulatory requirements, and the legitimate business interests we have in keeping it.
7. Your rights
Under UK data protection law, you have a number of rights over your personal information. These are:
- The right to be informed about how we use your data (which is the purpose of this policy).
- The right of access to a copy of the personal information we hold about you.
- The right to rectification if any of the information we hold about you is inaccurate or incomplete.
- The right to erasure of your personal information in certain circumstances.
- The right to restrict processing of your personal information in certain circumstances.
- The right to data portability, to receive your information in a structured, commonly used format.
- The right to object to us using your information, including for direct marketing.
- Rights relating to automated decision making and profiling, although we do not currently carry out any such processing.
Where we rely on your consent, you also have the right to withdraw that consent at any time. This will not affect the lawfulness of anything we did with your information before you withdrew consent.
To exercise any of these rights, please contact us using the details at the end of this policy. We will normally respond within one month.
8. How we protect your information
We take the security of your information seriously. We use appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or alteration. These include secure hosting, access controls, encryption in transit, staff training, and regular review of our processes.
While we take every reasonable step to protect your information, no method of transmission over the internet is completely secure, so we cannot guarantee the security of information you send us online.
9. Cookies
Our website uses cookies and similar technologies to help the site work properly, to remember your preferences, and to help us understand how visitors use the site. You can accept or reject non-essential cookies through our cookie banner, and you can change your settings at any time. Please see our Cookie Policy for more detail.
10. Links to other websites
Our website may contain links to other websites that we do not operate. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party sites, and we encourage you to read their privacy policies before sharing any personal information with them.
11. Children
Our services are aimed at professionals and employers and are not directed at children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so we can remove it.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or the law. When we make changes, we will update the date at the top of the page. If the changes are significant, we will let you know directly where we can.
13. How to contact us
If you have any questions about this Privacy Policy, or you would like to exercise any of your rights, please contact us:
Email: letschat@yourunwrittenchapters.com
Phone: +44 (0) 20 7123 6606
Post: 7 Bell Yard, London, WC2A 2JR
14. How to complain
We hope that you will come to us first if you have any concerns about how we handle your personal information, so we can try to put things right.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), which is the UK’s data protection regulator.
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://ico.org.uk
